Colortly offers a changing selection of useful, creative, seasonal, and giftable products across different categories.

Our collections may include home and kitchen products, decorations, gifts, seasonal items, accessories, apparel, toys, and other everyday finds.

Please review the product description, photos, available options, specifications, and other information shown on the product page before placing your order.

Because our products cover different categories, specifications and available options may vary by product.

We make reasonable efforts to present our products accurately. However, actual colors or appearance may vary slightly because of screen settings, photography, lighting, product batches, and other reasonable manufacturing variations.

You can contact our customer service team at service@colortly.com.

If possible, include the product name or product page so we can help you more efficiently.

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

If you do not see the confirmation, please check your spam or junk folder before contacting Customer Service.

If you need to change a product option, quantity, or other order information, please contact us as soon as possible.

We will make reasonable efforts to assist if the order has not already entered processing or shipment. Changes cannot be guaranteed once fulfillment has begun.

Please contact us immediately if you notice an error in your shipping address.

If your package has not yet shipped, we will make reasonable efforts to update the information. Once a package has shipped, we may not be able to change its destination.

Please email service@colortly.com as soon as possible if you would like to cancel an order.

If the order has already entered shipment processing or has been shipped, cancellation may no longer be possible.

First check your spam or junk folder and confirm that you entered the correct email address during checkout.

If you still cannot locate your confirmation, contact us and provide your name and any available order or payment information so we can assist you.

Orders are generally expected to be shipped and delivered within 10–15 business days.

Actual timing may vary depending on the destination, carrier, customs processing, public holidays, weather conditions, and other transportation circumstances.

Yes. Colortly currently offers free shipping on orders over $88.

For orders that do not qualify for free shipping, applicable shipping charges will be displayed during checkout.

Once your package has shipped and tracking information becomes available, you will generally receive a tracking number at the email address associated with your order.

Use the tracking number to check the latest available delivery status of your package.

Tracking information may take some time to appear after shipment. It may also temporarily stop updating while a package moves between carrier facilities, during international transportation, or while undergoing customs processing.

If there has been no meaningful update for an extended period, please contact Customer Service.

Please check your mailbox, front door, porch, reception area, household members, neighbors where appropriate, and any other safe delivery locations.

We also recommend contacting the carrier using your tracking number. If you still cannot locate the package, contact us for assistance.

Eligible return requests should generally be submitted within 30 days of delivery.

The item should meet the applicable return conditions described in our Return & Refund Policy.

Please do not return a product without contacting us first.

Email service@colortly.com with your order number and reason for return.

Please contact us as soon as reasonably possible and provide your order number, a description of the issue, and clear photos of the product and packaging where applicable.

Our customer service team will review the issue and provide an appropriate resolution.

Once an eligible refund has been reviewed and approved, it will generally be issued to the original payment method.

Your bank, card issuer, or payment provider may require additional time to process and display the refund in your account.

Yes. Please contact Customer Service before sending any return.

Returns sent without prior authorization or to an incorrect address may experience delays or may not be accepted.

The payment methods currently available for your order will be displayed during checkout.

A payment may be declined because of incorrect payment information, insufficient funds, security checks, card restrictions, or your bank or payment provider's authorization rules.

Please verify your payment details or contact your payment provider if the issue continues.

Payments may be processed through authorized third-party payment service providers using applicable security measures.

Colortly generally does not directly store your complete payment card information on its own systems.