1. Shipping Time

Orders are generally expected to be shipped and delivered within 10–15 business days, subject to destination, product availability, carrier conditions, customs processing, and other circumstances that may affect transportation.

2. Shipping Costs

Colortly currently offers free shipping on orders over $88. Applicable shipping charges for other orders will be displayed during checkout before payment is completed.

3. Order Tracking

Once your package has shipped and tracking information becomes available, it will generally be sent to the email address associated with your order.

Tracking information may require some time to become active after the carrier receives and scans your package.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address during checkout.

If you notice an error after placing your order, please contact service@colortly.com as soon as possible.

Once an order has shipped, we may not be able to change the delivery address.

5. Shipping Delays

Delivery may occasionally be affected by:

• Carrier or transportation delays
• Customs processing
• Weather conditions
• Public holidays
• Peak shopping periods
• Remote delivery locations
• Incorrect or incomplete shipping information

6. Customs, Duties & Taxes

International shipments may be subject to customs procedures, import duties, taxes, VAT, brokerage charges, or other fees depending on the destination.

Unless otherwise stated during checkout, applicable import-related charges may be the responsibility of the recipient in accordance with local requirements.

7. Need Help?

If your tracking has not updated for an extended period or your package has not arrived within the expected timeframe, please contact:

Email: service@colortly.com
Phone: +1 (302) 677-5861

Please include your order number and tracking number when available.