Return & Refund Policy
Return & Refund Policy
Last Updated: September 1, 2026
Eligible return requests must be submitted within 30 days of delivery.
1. Return Eligibility
We accept eligible return requests submitted within 30 days of delivery.
Returned products should generally:
- Be unused where applicable
- Be in their original condition
- Include original packaging where reasonably possible
- Include original accessories or components where applicable
- Include valid proof of purchase
2. How to Request a Return
Please contact Customer Service before sending any product back.
Email: service@colortly.com
Please provide:
- Your order number
- The product you wish to return
- The reason for the return
- Photos where applicable
3. Where Do I Send My Return?
Return locations may vary depending on the product, order, fulfillment location, and reason for return.
Do not send returned products to our business address at 2 Railroad Avenue unless our customer service team specifically instructs you to do so.
After your return request is approved, our customer service team will provide the appropriate return address and instructions.
4. Damaged, Defective or Incorrect Products
If your item arrives damaged, defective, or incorrect, please contact us and provide your order number, a description of the issue, and clear photos where applicable.
Our customer service team will review the issue and provide an appropriate resolution.
5. Refunds
Once an eligible return or refund request has been reviewed and approved, the refund will generally be issued to the original payment method.
Your bank, card issuer, or payment provider may require additional time to post the refund to your account.
6. Order Cancellation
If you need to cancel an order, contact service@colortly.com as soon as possible.
If the order has already entered shipment processing or has been shipped, cancellation may no longer be possible.
7. Return Authorization
Returns sent without prior authorization or to an incorrect address may experience delays or may not be accepted.
Always contact Customer Service before returning a product.